Customer Satisfaction Index (CSI)
The Company’s sustained focus on product customization, new product development, presence in fast growing segments, brand-led customer with sound principles, transparent policies, supported by the relentless efforts of its marketing network ensure high credibility and reliability in domestic as well as export markets.
As an ISO 9001:2008 company, WCPM has been consistently striving to improve its quality benchmarks
The Company’s Customer Service Cell (CSC) consisting of members from Marketing ,Paper Making, Quality Control and R&D and Converting sections periodically reaches out to the customers across the country lending technical support to Marketing and customers.
Functions of CSC
- To visit major printers and customers zone-wise across the country to get direct feedback from end user on product quality and the service rendered.
- Understanding the intended usage of our paper and their feedback & needs.
- Identify new product / application segments.
- Market analysis to understand the changing needs.
- Understand the customer preferences in different application segments.
- Lending Technical Support to customers as part of Customer service.
At the heart of WCPM’s success is its strong customer focused research initiative backed by a sophisticated research centre and a team of qualified professionals who with the help of periodical customer feedback develops customised products to the best of customer satisfaction, which is reflected in its loyal off take.
Providing outstanding customer service is one of the most rewarding yet challenging activities within our organisation. We strive to develop outstanding business relation with our customers, dealers & suppliers:
Here you can download our various CSI form and feel free to know us about your satisfaction levels